Refund and Returns Policy

1. General Overview

At WhizzShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Returned Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• All accessories, manuals, and any complimentary items that were included must be returned.
• Products that show signs of wear, damage, or missing components are not eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Non‑Refundable Items

• Gift cards
• Downloadable digital products
• Personalized or custom‑made items

5. Exchanges

If you prefer an exchange for a different size, color, or model, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost.

6. User Responsibilities

• Provide accurate contact and order information.
• Package the returned item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

7. Legal Disclaimers

WhizzShop reserves the right to refuse a return or refund if the request does not comply with the policy outlined above. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this Refund and Returns Policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: